FREQUENTLY ASKED QUESTIONS

What details will I need for a quotation?

Your business details, property construction, security information, claims history and sums insured. However, it’s also useful if you have your existing policy schedule or renewal notice to hand.

Do you provide cover for Post Office money?

Post Office money is actually covered by 'The Post Office', however, if an employee has stolen money which belongs to 'The Post Office' a limit of £5,000 is provided under our policy.

How can I pay for the policy?
Direct Debit at no extra charge over 10 months.
Debit card over the phone.

What Excesses will I pay?
Property Damage is only £100.00.
Other excesses that apply:
Glass £50.00, Stock in transit £100.00, Deterioration of stock £50.00, money of £50.00 and Subsidence (if cover required) £1000.00

Will I need to complete any forms?
NO. Our policy is based on a statement of fact.

Will I receive my documentation quickly?
YES. All documentation is issued by us and will include your policy schedule and Employers Liability Certificate.

Will you inform me when it is due for renewal?
YES. Giving you plenty of time to review your cover and terms for the following year.

How can I adjust my levels of cover?
By simply contacting the PostGuard team on 0845 313 9871 (if you're adjusting a quotation) or 0845 313 9872 (if you're adjusting an existing policy)

Do you offer any other insurers for Post Offices?
NO. We have designed this policy specifically for post offices and sub post offices.

Do you offer any other insurers for Newsagents?
NO. We have designed this policy specifically for Newsagents Shops.

How do I make a claim?

General Claims Helpline:         0845 300 4006 (24 Hours)

Legal Advice:                               01455 251 500 (24 Hours)

Tax Advice:                                   01455 251 500

Employment Advice:                  01455 251 500

Health & Safety Advice:             01455 251 500 (24 Hours)

Counselling Helpline:               01455 251 500 (24 Hours)

Legal Expenses Claims:          0208 652 1313

Where prompted when accessing the above helpline services please quote reference: 33789 and have your policy number to hand.

Or contact us on 0845 313 9872 for further assistance.

How quickly can I arrange cover?
NOW. Over the phone with the PostGuard team on 0845 313 9871

How long does a quotation take?
Its easy, about 5-10 minutes!

Who is the insurer?
Royal & SunAllliance Insurance Plc.

What discounts can I obtain?
We offer discounts for no claims, security and trading experience.